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Management Information:
The management team at Johnston Communications Voice and Data has an average of 20 years experience in the telecommunications industry. When you select our company as your vendor, you engage experienced telecommunications professionals who are involved in meeting our customer's needs on a daily basis. From the President down to the installation supervisors, all staff members understand what it takes to complete a large project accurately and on schedule. All of the managers at Johnston have extensive field experience.

Service Information:
Johnston Communications prides itself on the fact that our service and maintenance record is among the finest and most reliable in the industry. We deliver the service you need when you need it. Our technicians are available on a 24 hour per day - 7 days a week basis, and you can count on them to resolve any situation immediately. Our average response time is within two hours for emergencies and within four hours for standard service calls. Our customer base is centered but not limited to the greater New York metropolitan area with clients of various sized systems up to several thousand lines.

We maintain a computerized service facility in Kearny, New Jersey. A computer record is generated for each service call. This information helps us measure response times and allows us to staff the appropriate number of technicians to provide and efficient, responsible service department for our customer base.

A large warehouse of maintenance parts is also located in Kearny, New Jersey. We have multiple complete spare systems for every product installed since the inception of our company. In addition, we have a smaller service depot in Manhattan and Brooklyn for stock of commonly used parts. The value of our maintenance inventory is in excess of $2,000,000.

It is our business to help your business operate smoothly. The difference between Johnston Communications and our competitors is that we care for your business as if it were our own.
 

Technical Background Information:
The technicians at Johnston Communications have an average of ten years experience in the telephone industry. Many have had their formal training in the Bell System where they were taught the basics of telephony.

All of our technicians have been trained and certified on the products we install. Manufacturer certified training is an ongoing commitment to our technicians and customers.

Our company firmly believes in formal training, but we also run mandatory classroom training after hours in our office for our newer technicians. Refresher courses are also offered to keep our technicians updated on the latest software and hardware changes for systems they are already trained on.

We believe our technicians are among the most highly trained and innovative people in the business. We are a medium sized business that has a family type atmosphere, but is run as highly organized as any large corporation. We offer incentive programs for our technicians in order to motivate them to perform in a superior fashion.
Johnston Communications is a full service organization; trained, skilled, and motivated technicians are our trademarks. Instilling confidence and trust in our customer base is our primary and ultimate goal.

Our company is manufacturer certified for maintaining and installing systems by Cisco Systems, Nortel Networks, Best Power, eOn Communications, Hitachi, Lucent Systimax, and Ortronics.