The management team at Johnston Communications Voice and Data has an
average of 20 years experience in the telecommunications industry.
When you select our company as your vendor, you engage experienced
telecommunications professionals who are involved in meeting our
customer's needs on a daily basis. From the President down to the
installation supervisors, all staff members understand what it takes
to complete a large project accurately and on schedule. All of the
managers at Johnston have extensive field experience.
Johnston Communications prides itself on the fact that our service and
maintenance record is among the finest and most reliable in the
industry. We deliver the service you need when you need it. Our
technicians are available on a 24 hour per day - 7 days a week basis,
and you can count on them to resolve any situation immediately. Our average response time is within two hours for emergencies and within
four hours for standard service calls. Our customer base is centered but
not limited to the greater New York metropolitan area with clients of
various sized systems up to several thousand lines.
We maintain a computerized service facility in Kearny, New Jersey. A
computer record is generated for each service call. This information
helps us measure response times and allows us to staff the appropriate
number of technicians to provide and efficient, responsible service
department for our customer base.
A large warehouse of maintenance parts is also located in Kearny, New
Jersey. We have multiple complete spare systems for every product
installed since the inception of our company. In addition, we have a
smaller service depot in Manhattan and Brooklyn for stock of commonly
used parts. The value of our maintenance inventory is in excess of
It is our business to help your business operate smoothly. The
difference between Johnston Communications and our competitors is that
we care for your business as if it were our own.
Technical Background Information:
The technicians at Johnston Communications have an average of ten years
experience in the telephone industry. Many have had their formal
training in the Bell System where they were taught the basics of
All of our technicians have been trained and certified on the products
we install. Manufacturer certified training is an ongoing commitment to
our technicians and customers.
Our company firmly believes in formal training, but we also run
mandatory classroom training after hours in our office for our newer
technicians. Refresher courses are also offered to keep our technicians
updated on the latest software and hardware changes for systems they are
already trained on.
We believe our technicians are among the most highly trained and
innovative people in the business. We are a medium sized business that
has a family type atmosphere, but is run as highly organized as any
large corporation. We offer incentive programs for our technicians in
order to motivate them to perform in a superior fashion.
Johnston Communications is a full service organization; trained,
skilled, and motivated technicians are our trademarks. Instilling
confidence and trust in our customer base is our primary and ultimate
Our company is manufacturer certified for maintaining and installing
systems by Cisco Systems, Nortel Networks, Best Power, eOn
Communications, Hitachi, Lucent Systimax, and Ortronics.
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